spa policies

ARRIVAL
Please arrive at least 15 minutes prior to your scheduled treatment to complete health consultation and enjoy our complimentary refreshment. Arriving late will result in a reduction of treatment time.

AGE REQUIREMENT
The minimum age of 18 is required for access to and treatments in the spa. Anyone under 18 years of age must be accompanied by a responsible adult.

CANCELLATIONS
Since treatments are reserved especially for you, cancellations without 24 hour notice or “no-show” will incur a 100% cancellation charge of the cost of treatment.

CELL PHONES
We respectfully request all guests to help us maintain the peaceful serenity of the Spa by turning off cell phones and mobile devices while in the spa.

GIFTCERTIFICATES
Perfect for any occasion, gift certificates are available for purchase in any dollar amount from both online and at the spa reception desk. Gift Certificates are redeemable for our spa services and products only – not redeemable for cash.

GRATUITIES
At your discretion, gratuities are gratefully accepted by our therapists. Gratuities can be paid in cash or credit card at the reception desk.

HEALTH CONDITIONS
Please advise us of any health conditions, allergies, or injuries, which could affect your treatment when making your spa reservation.

PAYMENT
We accept cash, all major credit cards and our gift certificates. However, we do not accept personal checks.

PRICES
Prices are subject to change without prior notice.

RESERVATIONS
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. A credit card is required at the time of booking to secure all appointments. However, we also welcome walk-ins. Our professional team of staff is available to guide and assist you in selecting the most suitable treatment for you.

REFUNDS
All spa treatments and membership are non-refundable and non-transferable.

SMOKING AND ALCOHOL
Smoking and consumption of alcohol in the spa are prohibited.

SPA BOUTIQUE
To continue your spa regimen at home, all products used in the treatments and services are available in our Spa Boutique.

VALUABLES
We recommend that you leave your valuables at home. We regret that we cannot be responsible for any lost, damaged or stolen personal articles.